Introduction
At Qandii, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, www.qandii.com or make a purchase on our platform. This policy applies to users located in the UAE and Jordan.
By using our website, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you including:
● Personal Identification Information: When you create an account or make a purchase, we collect personal details such as:
○ Full Name
○ Email Address
○ Phone Number
○ Shipping and Billing Address
○ Payment Information (credit card, debit card, or other payment methods)
● Behavioural Information that relates to your preferences on the platform including your interests, preferred topics, products and services you like, brands, and content creators you follow.
● Non-Personal Identification Information: We may collect data about your device, browser type, IP address, and browsing activity on our website through cookies and other tracking technologies.
● Cookies and Tracking Technologies: Our website uses cookies to enhance your experience, analyze site traffic, and personalize content. By using our website, you agree with our use of cookies.
2. How We Use Your Information
We use your information for the following purposes:
● To process your orders and complete your transactions.
● To provide customer support and communicate with you regarding your order, including delivery status and promotional offers.
● To improve our website and services, ensuring a better user experience.
● We use your Behavioural Information to ensure we are able to personalize the experience for you on the platform including what you see and who you engage with based on data about your previous and current engagement. Such personalization is key to ensure you have a smooth and value-added experience.
● To send marketing communications, newsletters, and promotional offers (if you have opted-in to receive them).
● To detect and prevent fraud, enhance security, and comply with legal requirements.
3. Sharing Your Information
We do not sell, rent, or trade your personal data. However, we may share your information with the following third parties:
● Service Providers: We may share your personal information with third-party vendors and service providers who assist with payment processing, shipping, customer support, and other necessary functions.
● Legal Obligations: We may disclose your personal information if required by law, such as in response to a legal request or to protect our rights, customers, or public safety.
Using your information for personalized marketing:
We do not share your Personal Identification Information with any third party for marketing purposes. However, you agree to the sharing of certain behavioral information—without any reference to your personal identity—to deliver relevant marketing content to you.
4. Data Security
We take the security of your personal data seriously. We use industry-standard measures, such as encryption and secure servers, to protect your information.
While we strive to maintain the highest level of security, no system is entirely risk-free. In the event of a data breach, we are committed to promptly notifying you and explaining the steps we are taking to address the incident and strengthen our security measures.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
● Access: You can request access to the personal information we hold about you.
● Correction: You may request corrections to any inaccurate or incomplete data.
● Deletion: You can request that we delete your behavioural personal information, subject to legal and contractual obligations.
● Opt-Out of Marketing: If you no longer wish to receive marketing emails or newsletters, you can opt-out by following the unsubscribe link in our communications.
● Delete your account: Deleting your account is an option if you do not agree with any of the platform's policies, including how we use your information or our practices for sharing it with third parties.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
7. Cross-Border Data Transfers
As our services are available in the UAE, Jordan, and potentially other countries, your personal information may be transferred to and processed in locations outside of your country.
Cases that your data may be used cross country:
● In cases where you need to engage with content creators that exist in other countries.
● In cases you need to engage with other users registering to the service from a different country.
By using our website, you consent to this transfer and processing in cases where needed.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we do, we will update the "Effective Date" at the top of this page and update you through email. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, or if you need to report any use of information you believe is happening outside the above policy guidelines, please contact us at:
Qandii
Address: Office no 904, Tabarak Towers, Al Mamzar Corniche, Sharjah
Email: customer.servicedxb@qandii.com
Phone: +971-65664803